REFUNDS AND CANCELLATIONS POLICY

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Effective Date: 01 October 2026
Last Updated: 19 October 2026

This policy applies to payments made to Brinc Corporate Solutions Pvt. Ltd. for chauffeur-driven car rentals, airport transfers, employee transportation, corporate mobility and relocation services.

Service-specific terms stated in an accepted quotation, booking confirmation or service agreement will also apply, provided they are consistent with applicable law.

Once a booking has been confirmed, customer-requested cancellations are generally non-refundable, subject to the cancellation terms communicated at the time of confirmation and applicable law.

Customers are encouraged to review the agreed service scope, charges and cancellation conditions before confirming a booking.

Where Brinc agrees to a cancellation or rescheduling request, any applicable charges or adjustments will be determined according to the agreed terms and applicable law.

The general non-refundable rule does not exclude refunds, reversals or other remedies where required by applicable law or warranted by the circumstances of a transaction.

Refunds or adjustments may be considered in circumstances including:

• Duplicate payments for the same invoice or service.
• Payments debited without a corresponding confirmed transaction, where the amount is not otherwise due.
• Cancellation of a confirmed service by Brinc where an appropriate alternative is not accepted by the customer and a refund is due.
• Incorrect billing, overcharging or a material failure to provide the service as agreed, where a refund or other remedy is warranted under the applicable agreement or law.
• Any other circumstance in which a refund or reversal is required under applicable law.

Each request will be reviewed based on the invoice, transaction details, agreed service terms and applicable legal requirements.

Customers requesting a refund should contact Brinc using the contact details provided below and include:

• Customer or company name.
• Invoice number or booking reference.
• Payment date and amount.
• Payment transaction reference, where available.
• Reason for the refund request.
• Supporting documents, where relevant.

Brinc may request additional information reasonably necessary to verify the payment and assess the request.

Once a refund has been approved, Brinc aims to initiate the refund within 5–7 working days of approval, subject to verification and any shorter timeline required by applicable law.

Refunds will generally be initiated to the original payment method wherever supported by the payment gateway.

After the refund has been initiated, the time taken for the amount to appear in the customer's account depends on the bank, card issuer, UPI provider or other payment service provider.

Where available, Brinc will provide a refund reference or transaction status to assist the customer in following up with their payment provider.

Working days exclude Sundays and applicable public holidays.

If a payment is pending, fails despite a debit from the customer's account, or appears to have been processed more than once, the customer should notify Brinc and provide the relevant transaction details.

Brinc will verify the transaction with the payment gateway and initiate any refund or reversal due. The actual credit timeline may depend on the payment method, bank and payment provider.

Customers should avoid making repeated payments for the same invoice without first checking the status of the original transaction.

Requests to reschedule a confirmed service are subject to availability and written acceptance by Brinc. Changes to the date, route, duration, vehicle category or service scope may result in revised charges.

Any applicable rescheduling conditions will be communicated to the customer.

Brinc Corporate Solutions Pvt. Ltd.
Website: https://brincs.in
Refund and Cancellations Email: support@brincs.in
Phone: 9650354652
Operating Address: RZ-6B (4TH FLOOR) , Raghu Nagar, New Delhi, India

For faster resolution, customers should include the relevant invoice number and payment transaction reference in their communication.